Identify and report vehicle claim fraud indicators Evidence Guide

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Evidence Guide: AURVLA4001 - Identify and report vehicle claim fraud indicators

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

AURVLA4001 - Identify and report vehicle claim fraud indicators

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for vehicle assessment

Assessment information is gathered
Assessment information is read and interpreted
Workplace health and safety(WHS) requirements relating to the vehicle assessment process are identified

Assessment information is gathered

Completed
Date:

Teacher:

Evidence:

Assessment information is read and interpreted

Completed
Date:

Teacher:

Evidence:

Workplace health and safety(WHS) requirements relating to the vehicle assessment process are identified

Completed
Date:

Teacher:

Evidence:

Inspect the vehicle for fraud

Fraud indicators are identified and recorded
Workplace policies and procedures, industry guidelines, legal requirements, WHS requirements and workplace environmental practices and policies are read and interpreted
Vehicle assessment is conducted in line with compliance requirements

Fraud indicators are identified and recorded

Completed
Date:

Teacher:

Evidence:

Workplace policies and procedures, industry guidelines, legal requirements, WHS requirements and workplace environmental practices and policies are read and interpreted

Completed
Date:

Teacher:

Evidence:

Vehicle assessment is conducted in line with compliance requirements

Completed
Date:

Teacher:

Evidence:

Determine suitable action

Possible actions to deal with the fraud are determined
Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

Possible actions to deal with the fraud are determined

Completed
Date:

Teacher:

Evidence:

Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

Completed
Date:

Teacher:

Evidence:

Prepare assessment report

Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment
Recommendations are documented, including actions and justifications
Report is submitted and filed according to workplace procedures

Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment

Completed
Date:

Teacher:

Evidence:

Recommendations are documented, including actions and justifications

Completed
Date:

Teacher:

Evidence:

Report is submitted and filed according to workplace procedures

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge. A person who demonstrates competency in this unit must be able to: observe safety procedures and requirements communicate effectively with others involved in or affected by the work locate and interpret relevant information apply knowledge of workplace procedures, industry guidelines and legal requirements relating to fraud identification assess vehicles to identify and report indicators of vehicle claim fraud in a range of situations, including staged vehicle accidents, theft and forced entry and manufactured damage write an assessment report maintain workplace records.
Context of, and specific resources for assessment	Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting. Assessment is to occur: using standard workplace practices and procedures following safety requirements applying environmental constraints. Assessment is to comply with relevant: regulatory requirements Australian standards industry codes of practice. The following resources must be made available for the assessment of this unit: a range of damaged vehicles, including damage consistent with fraudulent activity computer hardware and software, calculators and general office equipment fraudulent vehicle claim details and documentation industry codes of practice and other relevant documents internet access workplace procedures relevant information, including OEM design specifications and repair procedures, workshop and body repair manuals relevant tools and equipment.
Method of assessment	Assessment must satisfy the endorsed Assessment Guidelines of this Training Package. Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge. Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application. Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients. Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

technical skills to:

assess a damaged vehicle for fraud indicators

assess a vehicle claim for fraud indicators

communication skills to gain information from customers and others relating to a fraudulent vehicle insurance claim

literacy skills to:

interpret information relating to automotive insurance claims

write a comprehensive assessment report

numeracy skills to employ mathematical ideas and techniques to identify and report vehicle claim fraud indicators

team and interpersonal skills to work effectively with customers, repairers and supervisors

problem-solving skills to establish diagnostic processes relating to identifying and reporting vehicle claim fraud indicators

Required knowledge

principles of fraud investigation

procedures for identifying and reporting fraud indicators

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

general insurance industry knowledge, including relevant sections of:

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to identifying and reporting vehicle claim fraud indicators, including:

Competition and Consumer Act

environmental regulations

legislation

Workplace Health and Safety Act

workplace policies and procedures relating to identifying and reporting vehicle claim fraud indicators, including:

quality requirements

recording and reporting procedures

use of digital images

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assessment information may include:	assessment notification detailing: claims handler insurance policy details where applicable vehicle owner details vehicle details driver details incident details vehicle inspection details, including assess without prejudice or assess and authorise vehicle location digital images quote for repairs.
WHS requirements may include:	correct disposal of hazardous materials and substances first aid equipment following emergency procedures hazard and risk control personal protective equipment and clothing safety equipment techniques for manual handling, including shifting, lifting and carrying.
Fraud indicators may include:	accidents in an industrial area late at night claim report inconsistent with vehicle damage consistent colour transfer consistent styration/scratching of a car damage consistent with weather conditions, such as rain, snow and sleet damage to trim forced entry locks tampered with manufactured damage no independent witnesses no police report no signs of towing or tow truck driver staged accidents vehicle has a low value.
Workplace policies and procedures may include:	environment and sustainability job specifications manufacturer specifications and industry codes of practice OHS quality policies and procedures, including Australian standards recording and reporting procedures safe work procedures.
Industry guidelines may include:	Australian standards diagrams and sketches instructions issued by authorised organisation or external persons inventory systems material safety data sheets (MSDS) original equipment manufacturer (OEM) design specifications and repair procedures parts catalogues safe work procedures for inspecting vehicles for saleable components verbal, written and graphical instructions workplace specifications and requirements.
Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:	Competition and Consumer Act Australian standards award and enterprise agreements copyright law confidentiality and privacy duty of care Motor Vehicle Insurance and Repair Industry Code of Conduct OHS relevant industry codes of practice the environment Written-Off Vehicles Register (WOVR) managed by each State and Territory.
Workplace environmental practices may include:	clean-up management dust and noise minimisation waste management.

NTISthis.com

Evidence Guide: AURVLA4001 - Identify and report vehicle claim fraud indicators

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

AURVLA4001 - Identify and report vehicle claim fraud indicators

Prepare for vehicle assessment

Inspect the vehicle for fraud

Determine suitable action

Prepare assessment report

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _